Shipping Policy

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural.

Definitions

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Rovella.

• Goods refers to the items offered for sale on the Service.

• Orders means a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to myrovella.co.uk, accessible from https://myrovella.co.uk.

• You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Processing

Please allow 1–3 working days to process your order. You will receive an email notification once your order is on its way.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email.

Shipping Rates and Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has been dispatched, including your tracking number(s). Tracking will be active within 24 hours.

Customs, Duties and Taxes

Rovella is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (e.g. tariffs, duties, taxes).

Damages

Rovella is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Additionally, you may email us at contact@myrovella.co.uk with your order number and photos of the damage. We will review on a case-by-case basis and do our best to reach a satisfactory solution.

Refunds, Returns and Exchanges

• We accept returns up to 14 days after delivery, if the item is unused and in its original condition.

• Refunds will cover the full order amount minus the return shipping costs.

• To request a return, please email us at contact@myrovella.co.uk with your order number.

If you have any further questions, please don’t hesitate to contact us at contact@myrovella.co.uk.