Return and Refund Policy

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply whether terms appear in singular or plural.

Definitions

Company (“the Company”, “we”, “us” or “our”) means Rovella.
Goods means the items offered for sale on the Service.
Orders means a request by you to purchase Goods from us.
Service means the Website.
Website means myrovella.co.uk, accessible at https://myrovella.co.uk.
You means the individual using the Service, or the company/other legal entity on whose behalf the individual is using the Service.

Your Order Cancellation Rights (UK/EU “Cooling-Off”)

You are entitled to cancel your order within 14 days without giving any reason.

The 14-day period runs from the day you receive the Goods (or when a third party you designate, who is not the carrier, takes possession). To exercise this right, contact us with a clear statement (email is fine).

How to cancel/return: Email contact@myrovella.co.uk.
Return deadline: Goods must be sent back promptly after you notify us.

We will reimburse you within 14 days of receiving the returned Goods (see “Refunds” for timing details). Refunds use the original payment method.

Note (EU): If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in original condition, with tags and original packaging, and you’ll need proof of purchase.

Returns (Our Policy)

We have a 14-day return policy: you have 14 days after delivery to request a return.
To be eligible, items must be unused/unworn, with tags, and in the original packaging.
Proof of purchase (receipt/order number) is required.

Start a return:

Email contact@myrovella.co.uk. Once we confirm your return, send items to:

Rovella Returns

Unit 6, Braunston Business Park
London Road, Daventry
NN11 7HB
United Kingdom

Cost & Risk of Returns

You are responsible for the cost of returning items.
Please ship via a tracked and fully insured service for the item’s value.
We are not liable for items lost or damaged in transit. We may be unable to refund without receiving the Goods or satisfactory proof of return delivery.

We reserve the right to refuse returns that do not meet the conditions above.

Damages and Issues

Please inspect your order on arrival. If an item is defective, damaged, or you received the wrong item, email us immediately at contact@myrovella.co.uk with your order number and photos. We handle these case-by-case and will work towards a satisfactory solution.

Exceptions / Non-Returnable Items

The following cannot be returned:

Custom/personalised items (made to your specifications).
Items not suitable for return due to their nature, that deteriorate rapidly, or are past expiry.
Items not suitable for return for health or hygiene reasons that have been unsealed after delivery (e.g., certain personal care/beauty products).
Hazardous materials, flammable liquids, or gases.
Perishable goods (e.g., food, flowers, plants).
Gift cards.

If you’re unsure whether your item is returnable, please contact us before sending it back.

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.

Gifts

If the Goods were marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return. A gift certificate will be issued once the returned product is received.
If the Goods were not marked as a gift, or the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

Refunds

We’ll notify you when we’ve received and inspected your return and confirm approval or rejection.
If approved, we’ll issue a refund to your original payment method within 10 business days.
Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please email contact@myrovella.co.uk.

Contact

For any questions about returns, refunds, or exchanges, email contact@myrovella.co.uk.